Barbara P

“...We contacted Medi Travelcover Ltd. and were immediately impressed in the way our telephone call was answered. It was so different to our conversations with other companies. We felt we were talking to somebody who empathised with us at a traumatic time when we had recently heard about Ken's cancer, and that there was a depth of knowledge, which from our experience is unique and which created a feeling of trust in the Staff who were dealing with us. It made such a difference speaking to someone who understood our problem and who proved to be so helpful. The insurance cover was half the price of the other companies we had approached, the service was second to none and we went on our holiday feeling very relaxed in the knowledge that we had the necessary insurance cover. We congratulate Medi Travelcover on being voted 'Insurer of the Year' at The International Travel Insurance Conference in Seville, Spain, and would like to endorse the recognition given, particularly for innovation and customer ethos. We will certainly pass our experience on to people we came into contact with in similar circumstances. Yours truly..." Barbara P. New Romney, Kent.

S.M.O.

"…A year ago I was diagnosed with breast cancer, which then necessitated having a mastectomy, chemotherapy, radiotherapy and now a year of herceptin. As a Medical Professional too, I am well aware of my diagnosis and possible prognosis, have faced it head on and life goes on as normal - busy! I have a daughter, son-in-law and three grandchildren who live in America and because of my medical condition was obviously not allowed to travel to the USA for Christmas 2005 as had been planned. I was heart broken. Having now completed my treatment, all but the Herceptin, the Oncology Consultant allowed me to travel to the USA in September and I am returning for Christmas. However, going to the USA particularly, I needed to have medical/travel insurance... ...It was also suggested to me that I telephone a few other Insurance Companies to see how their quotes compared. I did as was suggested. I sat one Wednesday afternoon and telephoned about seven or eight companies and had to give up. Most of these calls went through to 'call centres'. There was absolutely no sensitivity used in asking the questions about my medical condition, they were like bullets being fired out of a gun, talk about being put through 'the third degree', including the question 'have you been diagnosed as being terminally ill?' I was prepared for that question but it was not what was asked but the way in which it was asked. Not one of these companies offered me an 'excess' as part of the quote and they were all hundreds, (one company thousands), of pounds more expensive than Medi Travelcover. Some companies would not even give me insurance cover. It is bad enough having the diagnosis of cancer without being treated like an alien because of it. I would like to say a huge thank you and cannot praise Medi Travelcover enough for all their help, the sensitive way in which they deal with their clients, and the comprehensive service they offer.... Yours sincerely..." S.M.O. Sandhurst, Berkshire.

Judith

"…As a client with somewhat advanced cancer I cannot speak too highly of the efficient professional and sympathetic way in which you have provided travel cover for me for both Canada and Europe in recent months. Not only have you alone of the numerous companies I approached been able to accept the insurance risk, but you have done so at a relatively affordable premium in the circumstances. I wish Medi Travelcover every success. Yours sincerely..." Judith C. Devizes, Wiltshire.

Brian

"…I felt I should write to you and your company to tell you how efficiently your whole organisation has dealt with me. You thoroughly investigated my case, which no other company had offered to do, and I have rung over 15 companies whilst I have been trying to get cover for my trip. Everyone I encountered in your customer services department have an excellent knowledge in the field that you specialise in. I found that very comforting when I had to try to explain the problems to you. I feel that you give a first class service at very competitive rates, and finally I would have no hesitation in recommending your company to anyone who needs travel insurance. Once again, thank you for all your help and support, I remain, Yours truly..." Brian F. Warburton, Cheshire.