The Queen’s Awards for Enterprise: Innovation 2007.
“Pioneering insurance underwriting innovation for
those affected by cancer”
Copyright © 2007-2011 Medi TravelCover Ltd
Designed & Maintained by: ICT Dynamics Ltd.
Testimonials - Letters
We would like to share some of the comments and a few of the many postcards that our customers have
taken the trouble to send us from their trips around the world. There are also extracts from letters, e-mail &
feed-back forms.
As we need to protect the identity of our clients for reasons of confidentiality, chartered accountants
Messrs. Bryant & Co have independently verified all comments and quotes to ensure authenticity and
accuracy. Names have been abbreviated or obscured from scanned images.
Some quotes...
Photos & Email: “...I wanted to write to thank you all very much for enabling us to go to
Disneyland Paris. Thanks to your unbelievable efforts in getting the cover arranged on a
Friday evening, with all the challenges relating to Sophie’s circumstances, and then to get the
policy sent to us on Saturday, we were able to set off on Monday morning. Sophie, her sister
Olivia, and of course my wife, Anne and I had a fantastic time in Disneyland. And it was all
thanks to you. What you do at Insure Cancer has really made a difference, as we would not
have been able to enjoy this trip without you...”
(James, Anne, Olivia and Sophie McG., Harrow)
Photo & letter: “...We would like to say a huge thank you for all your help in providing
insurance cover for Ella. Your company was the only one willing to provide cover for Ella as
her prognosis was less than 6 months. We all had the most fabulous time and have some
very special memories which were only made possible by yourselves. We can’t thank you
enough. I have enclosed a photo of Ella so you can see how happy you have made her.
Thank you again...” (Jo, Rob & Ella W., Sheffield)
Photos & Email: "...First may I say on behalf of my wife Max and I a big thankyou for your
help in enabling our family to go to Lapland in December..." Best regards (Mark, Max,
Olivia S., Epworth)
Photos & letter: “...A very sincere thank you to you and all your colleagues who worked so
hard to arrange the travel insurance for my recent trip to Spain. I realise that time was very
much against us, but you pulled out all the stops to make it possible.
“...My husband, son and I had a wonderful time and we were able to put my recent diagnosis
to the back of our minds while we enjoyed the holiday we were so desperately in need of. I
enclose a couple of photos of us having great fun at the port Aventura theme park and
relaxing at the hotel. Once again, I thank you all...” (Jackie M., Epsom)
Photos & Email: "...I just wanted to write and say thank you so much for arranging Travel
insurance for Alfie at such late notice last December. We had an amazing trip to Lapland... It
was an amazing place, truly magical and such a wonderful trip for us all..." (Alfie, Rachel &
Paul S., Redhill)
Photo & handmade card: “...Thank you once again for enabling us to enjoy some special
moments @ Disney...” (Elaine, David, Kim & Adam G., Lanark)
“...We contacted Medi Travelcover Ltd. and were immediately impressed in the way our telephone call was
answered. It was so different to our conversations with other companies. We felt we were talking to
somebody who empathised with us at a traumatic time when we had recently heard about Ken's cancer,
and that there was a depth of knowledge, which from our experience is unique and which created a feeling
of trust in the Staff who were dealing with us. It made such a difference speaking to someone who
understood our problem and who proved to be so helpful. The insurance cover was half the price of the
other companies we had approached, the service was second to none and we went on our holiday feeling
very relaxed in the knowledge that we had the necessary insurance cover.
We congratulate Medi Travelcover on being voted 'Insurer of the Year' at The International Travel Insurance
Conference in Seville, Spain, and would like to endorse the recognition given, particularly for innovation and
customer ethos. We will certainly pass our experience on to people we came into contact with in similar
circumstances.
Yours truly..."
Barbara P.
New Romney, Kent.
"…A year ago I was diagnosed with breast cancer, which then necessitated having a mastectomy,
chemotherapy, radiotherapy and now a year of herceptin. As a Medical Professional too, I am well aware of
my diagnosis and possible prognosis, have faced it head on and life goes on as normal - busy!
I have a daughter, son-in-law and three grandchildren who live in America and because of my medical
condition was obviously not allowed to travel to the USA for Christmas 2005 as had been planned. I was heart
broken.
Having now completed my treatment, all but the Herceptin, the Oncology Consultant allowed me to travel to
the USA in September and I am returning for Christmas.
However, going to the USA particularly, I needed to have medical/travel insurance... ...It was also suggested to
me that I telephone a few other Insurance Companies to see how their quotes compared. I did as was
suggested.
I sat one Wednesday afternoon and telephoned about seven or eight companies and had to give up. Most of
these calls went through to 'call centres'. There was absolutely no sensitivity used in asking the questions
about my medical condition, they were like bullets being fired out of a gun, talk about being put through 'the
third degree', including the question 'have you been diagnosed as being terminally ill?' I was prepared for that
question but it was not what was asked but the way in which it was asked. Not one of these companies offered
me an 'excess' as part of the quote and they were all hundreds, (one company thousands), of pounds more
expensive than Medi Travelcover. Some companies would not even give me insurance cover. It is bad enough
having the diagnosis of cancer without being treated like an alien because of it.
I would like to say a huge thank you and cannot praise Medi Travelcover enough for all their help, the sensitive
way in which they deal with their clients, and the comprehensive service they offer....
Yours sincerely..."
S.M.O.
Sandhurst, Berkshire.
"…As a client with somewhat advanced cancer I cannot speak too highly of the efficient professional and
sympathetic way in which you have provided travel cover for me for both Canada and Europe in recent
months.
Not only have you alone of the numerous companies I approached been able to accept the insurance risk,
but you have done so at a relatively affordable premium in the circumstances.
I wish Medi Travelcover every success.
Yours sincerely..."
Judith C.
Devizes, Wiltshire.
"…Two of the well known insurers I rang were 'company A' and 'company B' neither was able to help.
'Company C' and 'Company D' were able to offer cover but their premiums prohibitive and their attitude was
unsympathetic.
All the Companies I rang, apart from your own, were unsympathetic and dismissive in their attitude towards
my particular needs.
I hope this information will be of some use.
In conclusion I would like to say thank you, for your helpful friendly and reassuring manner, which meant that I
could go and enjoy my holiday, and I will surely be contacting you in the future, to cover my NEXT! Holiday.
Yours sincerely..."
F.S.D.
Poole, Dorset.
[Note: company names have been omitted] 
"…I felt I should write to you and your company to tell you how efficiently your whole organisation has dealt
with me.
You thoroughly investigated my case, which no other company had offered to do, and I have rung over 15
companies whilst I have been trying to get cover for my trip.
Everyone I encountered in your customer services department have an excellent knowledge in the field that
you specialise in. I found that very comforting when I had to try to explain the problems to you.
I feel that you give a first class service at very competitive rates, and finally I would have no hesitation in
recommending your company to anyone who needs travel insurance.
Once again, thank you for all your help and support, I remain,
Yours truly..."
Brian F.
Warburton, Cheshire.
"…After having been treated for lung cancer which was diagnosed in January 2006, I found it almost
impossible to obtain insurance cover at an affordable price. In one instance I was quoted £3000 which did not
include any excess insurance. For a much needed holiday in Spain, I felt this was astronomical. I don't think
that many Insurance Companies are sensitive enough to realise that having to endure cancer treatment is in
itself extremely stressful without being stigmatised as a result.
However, in Medi Travelcover, I found the staff very professional, sympathetic and extremely efficient in
dealing with all my needs. I did not have to wait long for an insurance quote and found that Medi Travelcover
offered more reasonable quotes than any other Companies I had tried to contact. A company which
specialises in ensuring that Cancer patients are treated with respect, fairness and dignity is much needed and
with Medi Travelcover I found just that. I would certainly recommend you to anyone else in a similar position
and thank you for all your assistance.
Yours sincerely..."
Eunice D.
East Kilbride.
"…The service I received from yourself with regards to my insurance was very good. Your staff were very
polite and understanding. Your quote was the cheapest insurance quote I could get from the very few people
who would insure me.
I would definitely use your company again.
Yours sincerely..."
John S.
"…Further to your recent letter, thank you, yes we did have an enjoyable holiday thanks to the fact that we
were able to get travel insurance cover for my husband's prostate cancer from Medi Travelcover.
I was relieved to find the company when searching for possible companies. I had had a couple of ridiculously
impossible quotes, one off the web, another by phone, far too high to even contemplate and yet neither had
really gone into my husband's case history. So I was particularly pleased that Medi Travelcover seemed to
treat each case individually.
I particularly felt the need to speak with someone understanding & considerate who was knowledgeable
rather than complete a form or answer an uninterested & bored voice on the phone. It helped that that person
knew of the possible operations a cancer sufferer might have had and the medication taken, and that she
explained the process of getting the consultant's report etc.
Unfortunately the consultant then went on holiday and attended a course so time was fast running out to get a
quote in time but once he had eventually completed the form & faxed it to your office, things really moved
quickly as you were able to get a quote the very next morning and phone me with it. We were so grateful that
you could do it so quickly & we were able to go on holiday with peace of mind should an emergency occur.
In fact none did & we had a superb and memorable holiday which we would not have done without the helpful
& efficient service offered by Medi Travelcover.
We would certainly recommend you and would use your services again.
Yours sincerely..."
Hilary C.
Tunbridge Wells, Kent.
"…Thank you so much for the understanding and caring way in which you have arranged travel insurance for
my husband who has cancer.
Many insurances including my own yearly insurance co. 'Company A', just were not interested and most
conversations lasted one minute at the most. The worst was 'Company B' who demanded £2,395 to cover my
husband for a 10 days holiday. So it was like a breath of fresh air when Medi Travelcover actually listened to
me and dealt with my husbands case swiftly and within 3 working days everything was completed.
So once more thank you for your help and in the future I know we can travel with peace of mind and hopefully
have many more years of travelling.
Yours faithfully..."
Yvonne I
Sheffield.
[Note: company names have been omitted]
“...We contacted Medi Travelcover Ltd. and were immediately impressed in the way our telephone call was
answered. It was so different to our conversations with other companies. We felt we were talking to
somebody who empathised with us at a traumatic time when we had recently heard about Ken's cancer,
and that there was a depth of knowledge, which from our experience is unique and which created a feeling
of trust in the Staff who were dealing with us. It made such a difference speaking to someone who
understood our problem and who proved to be so helpful. The insurance cover was half the price of the
other companies we had approached, the service was second to none and we went on our holiday feeling
very relaxed in the knowledge that we had the necessary insurance cover.
We congratulate Medi Travelcover on being voted 'Insurer of the Year' at The International Travel Insurance
Conference in Seville, Spain, and would like to endorse the recognition given, particularly for innovation and
customer ethos. We will certainly pass our experience on to people we came into contact with in similar
circumstances.
Yours truly..."
Barbara P.
New Romney, Kent.
"…As a client with somewhat advanced cancer I cannot speak too highly of the efficient professional and
sympathetic way in which you have provided travel cover for me for both Canada and Europe in recent
months.
Not only have you alone of the numerous companies I approached been able to accept the insurance risk,
but you have done so at a relatively affordable premium in the circumstances.
I wish Medi Travelcover every success.
Yours sincerely..."
Judith C.
Devizes, Wiltshire.
"…Two of the well known insurers I rang were 'company A' and 'company B' neither was able to help.
'Company C' and 'Company D' were able to offer cover but their premiums prohibitive and their attitude was
unsympathetic.
All the Companies I rang, apart from your own, were unsympathetic and dismissive in their attitude towards
my particular needs.
I hope this information will be of some use.
In conclusion I would like to say thank you, for your helpful friendly and reassuring manner, which meant that I
could go and enjoy my holiday, and I will surely be contacting you in the future, to cover my NEXT! Holiday.
Yours sincerely..."
F.S.D.
Poole, Dorset.
[Note: company names have been omitted] 
