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01252 780 190
The Specialist Insurer
Testimonials - Letters
Barbara P
“...We contacted Medi Travelcover Ltd. and were immediately
impressed in the way our telephone call was answered. It was so
different to our conversations with other companies. We felt we
were talking to somebody who empathised with us at a traumatic
time when we had recently heard about Ken's cancer, and that
there was a depth of knowledge, which from our experience is
unique and which created a feeling of trust in the Staff who were
dealing with us. It made such a difference speaking to someone
who understood our problem and who proved to be so helpful.
The insurance cover was half the price of the other companies we
had approached, the service was second to none and we went on
our holiday feeling very relaxed in the knowledge that we had
the necessary insurance cover.
We congratulate Medi Travelcover on being voted 'Insurer of the
Year' at The International Travel Insurance Conference in Seville,
Spain, and would like to endorse the recognition given,
particularly for innovation and customer ethos. We will certainly
pass our experience on to people we came into contact with in
similar circumstances.
Yours truly..."
Barbara P.
New Romney, Kent.
We would like to share some of the comments and a few of the many letters,
postcards & email that our customers have taken the trouble to send us from their
trips around the world.
As we need to protect the identity of our clients for reasons of confidentiality,
chartered accountants Messrs. Bryant & Co have independently verified all
comments and quotes to ensure authenticity and accuracy. Names have been
abbreviated or obscured from scanned images.
Some quotes…
S.M.O.
"…A year ago I was diagnosed with breast cancer, which then
necessitated having a mastectomy, chemotherapy, radiotherapy
and now a year of herceptin. As a Medical Professional too, I am
well aware of my diagnosis and possible prognosis, have faced it
head on and life goes on as normal - busy!
I have a daughter, son-in-law and three grandchildren who live in
America and because of my medical condition was obviously not
allowed to travel to the USA for Christmas 2005 as had been
planned. I was heart broken.
Having now completed my treatment, all but the Herceptin, the
Oncology Consultant allowed me to travel to the USA in
September and I am returning for Christmas.
However, going to the USA particularly, I needed to have
medical/travel insurance... ...It was also suggested to me that I
telephone a few other Insurance Companies to see how their
quotes compared. I did as was suggested.
I sat one Wednesday afternoon and telephoned about seven or
eight companies and had to give up. Most of these calls went
through to 'call centres'. There was absolutely no sensitivity used
in asking the questions about my medical condition, they were
like bullets being fired out of a gun, talk about being put through
'the third degree', including the question 'have you been
diagnosed as being terminally ill?' I was prepared for that
question but it was not what was asked but the way in which it
was asked. Not one of these companies offered me an 'excess' as
part of the quote and they were all hundreds, (one company
thousands), of pounds more expensive than Medi Travelcover.
Some companies would not even give me insurance cover. It is
bad enough having the diagnosis of cancer without being treated
like an alien because of it.
I would like to say a huge thank you and cannot praise Medi
Travelcover enough for all their help, the sensitive way in which
they deal with their clients, and the comprehensive service they
offer....
Yours sincerely..."
S.M.O.
Sandhurst, Berkshire.
Judith
"…As a client with somewhat advanced cancer I cannot speak too
highly of the efficient professional and sympathetic way in which
you have provided travel cover for me for both Canada and
Europe in recent months.
Not only have you alone of the numerous companies I approached
been able to accept the insurance risk, but you have done so at a
relatively affordable premium in the circumstances.
I wish Medi Travelcover every success.
Yours sincerely..."
Judith C.
Devizes, Wiltshire.
Brian
"…I felt I should write to you and your company to tell you how
efficiently your whole organisation has dealt with me.
You thoroughly investigated my case, which no other company
had offered to do, and I have rung over 15 companies whilst I have
been trying to get cover for my trip.
Everyone I encountered in your customer services department
have an excellent knowledge in the field that you specialise in. I
found that very comforting when I had to try to explain the
problems to you.
I feel that you give a first class service at very competitive rates,
and finally I would have no hesitation in recommending your
company to anyone who needs travel insurance.
Once again, thank you for all your help and support, I remain,
Yours truly..."
Brian F.
Warburton, Cheshire.
The Queen’s Awards for Enterprise: Innovation.
“Pioneering insurance underwriting innovation for
those affected by cancer”